Need help?
Just contact our Disability Liaison officer through our Guest support portal.
Services and facilities
To make things as simple as possible for guests with access requirements, there are lifts to the concourse and every level of the stadium.
There are also accessible queue points and with lowered counters at retail outlets. Plus, you’ll find handy signage, as well as tactile and visual indicators wherever they’re helpful.
- There’s an accessible shuttle. You’ll find maps and more information here.
- Dedicated lifts big enough for two wheelchair users, personal assistants and an attendant. You’ll find them at every entrance.
- We welcome assistance dogs. There are two dog relieving stations (next to turnstiles B and M) on the east and west external public concourse – just in case.
- Dedicated commentary. To keep you up to date throughout your visit, our auditory enhancement system offers event commentary, information and emergency announcements.
- Induction loop facilities are available at all information desks, retail outlets and bars.
- If there’s an emergency and we need to evacuate people, fire shaft lifts will continue to operate and stewards will direct and assist spectators to their nearest lift.
- Need a wheelchair? We have a number available for loan. If you require a wheelchair, just ask a member of the Customer Engagement team who are located outside the B2 security entrance. They have 'Here to Help' signs, so should be easy to spot.
- There are 147 accessible toilets within the stadium. You’ll need a RADAR key to access them. Please ask a steward or at any information desk for a key if you don’t have your own.
- Changing Places. There are two changing places units in the stadium. One on Level 1, and another on Level 5. Stewards and members of the Customer Engagement Team can direct you to these. If the stadium is segregated for a football match, we can arrange an escort.
- Trained stewards and staff members are on hand to assist guests with access requirements. Each viewing platform has a dedicated steward to help if required.
- Accessible public telephones are located on all public concourses.
- Information desks are available across Levels 1, 2 and 5. These are staffed by our Customer Engagement Team, who wear red jackets, and can assist with any requests you might have.
Seating
- There are 310 places for wheelchair users, each with a personal assistant/companion seat. You’ll find them on every level.
- There is also a large number of seats available to any guests with access requirements, who do not need a wheelchair user bay. There are a range of different options available, and all come with a personal assistant/companion seat.
Powered wheelchairs and scooters
These are allowed into the stadium during events; but please be aware that:
- There’s a maximum speed of 4mph.
- The maximum permitted size is 1200mm long (including footplates) and 700mm wide.
SignVideo
Fans can use this service to make enquiries and to purchase tickets for Wembley Stadium and FA events. The BSL Interpreter will relay the conversation in real time to the Wembley Stadium disability access team. This service is offered free to all guests who request it.
To learn more about this service please watch our video here.
BSL
Wembley Stadium offers free BSL interpretation of every concert at the stadium. The interpreter is located in front of either Block 102/103 or 141/142 and guests are then seated in the first three rows, giving them a guaranteed view of both the interpreter and the stage.
This is offered at no extra charge to the guests, and there is no limit to the number of tickets that can be purchased in this area, meaning a guest who wishes to use the service is not split off from their group.
You can read about how to purchase tickets for this area here: Purchase Accessible Tickets & Proof of Disability.
To learn more about this service, please watch our video here.
